Post by account_disabled on Feb 22, 2024 1:36:29 GMT -5
When selecting a hosting provider, technical support represents a relevant aspect and, as such, Shellrent dedicates constant efforts to improving the quality of the assistance offered. From this perspective, Assistenza Plus represents the ideal choice for those looking for immediate answers . It can be associated with any service offered by Shellrent (from domains to PECs, from hosting to servers) and guarantees privileged treatment, with a dedicated technician who will assist you in using the various services and in case of problems. Assistance Plus represents added value compared to traditional assistance, and will allow you to enjoy a series of significant advantages . Which? Let's discover them together.
Content index: Priority management of requests Priority telephone support Callback Rich People Phone Number List service Remote interventions Discounted technical interventions Choose Assistance Plus Priority management of requests To request technical support you can contact Shellrent by phone or open a support ticket directly from the Manager panel. How to open the ticket ? The procedure is quick, you can possibly consult our guide . With the purchase of Assistance Plus, all your support tickets will be handled with the highest priority to resolve the request in the shortest time possible. Priority telephone support By activating Assistance Plus, another advantage is priority access to the telephone support channel .
As? We use a calling number recognition system, in order to direct the call directly to a second level operator who is always available. Callback service You can request to be contacted by one of our technical, administrative or commercial operators in case of questions or concerns: you will be called back immediately and your request will be managed in real time. Read our short guide in which we explain how to request a callback . Remote interventions The technical support team can connect to your computer or remote server to diagnose your request (remote-hand support), following the opening of your support ticket. The first hour of assistance is already included in the annual fee: obviously, you can purchase additional hours of assistance based on your needs.
Content index: Priority management of requests Priority telephone support Callback Rich People Phone Number List service Remote interventions Discounted technical interventions Choose Assistance Plus Priority management of requests To request technical support you can contact Shellrent by phone or open a support ticket directly from the Manager panel. How to open the ticket ? The procedure is quick, you can possibly consult our guide . With the purchase of Assistance Plus, all your support tickets will be handled with the highest priority to resolve the request in the shortest time possible. Priority telephone support By activating Assistance Plus, another advantage is priority access to the telephone support channel .
As? We use a calling number recognition system, in order to direct the call directly to a second level operator who is always available. Callback service You can request to be contacted by one of our technical, administrative or commercial operators in case of questions or concerns: you will be called back immediately and your request will be managed in real time. Read our short guide in which we explain how to request a callback . Remote interventions The technical support team can connect to your computer or remote server to diagnose your request (remote-hand support), following the opening of your support ticket. The first hour of assistance is already included in the annual fee: obviously, you can purchase additional hours of assistance based on your needs.